FAQ

TALK TO US

 

We'd love to hear from you

 

E-MAIL

taesbeauty@gmail.com



PHONE

Tel: 704-992-3551

FIND US


Visit our shop

 

​ADDRESS

500 Terry Francois St.

San Francisco, CA 94158

1

​How do I

place an order?

To place a product in your shopping cart, select product and quantity, then click the "ADD TO CART" button. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not reserved until you proceed to checkout.

2

Payment

& Shipping

Shipping and Delivery

Domestic

The shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address.

Packages being shipped through DHL will be delivered to the local post office for delivery.

Order Processing Times:

We typically ship Monday-Friday and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.

All packages, unless otherwise stipulated, once processed, are shipped via DHL, United States Postal Service First Class or Priority Mail. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. Please allow 5-7 business days from the time the order leaves the processing center.

Orders shipped to Alaska and Hawaii:

These orders can require an additional 2 – 3 day delivery time.

3

Lost or 

& Stolen Packages

Lost or Stolen Packages 

Tae's Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Tae's Beauty. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Incorrect Shipping Information

If a package is returned to Brock Beauty, Inc. due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Brock Beauty Inc is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

4

Returns

Refunds

Cancellation Policy

To serve you better, we will begin to process your order immediately after you click the “SUBMIT ORDER” button. Because our system processes orders immediately, we are usually unable to change or cancel an order once it is submitted. Also, once an order is placed, unfortunately products may not be edited. If there is an error in your shipping address, please contact customer service before 12pm CST the next business day. Once an order has shipped we cannot be responsible for errors in shipping address. To address any of the above issues with an order, please immediately contact us at taesbeauty@gmail.com.

VISIT

500 Terry Francois St.
San Francisco, CA 94158

CONTACT US

T: 704-992-3551

taesbeauty@gmail.com

© 2023 by Tae's Beauty.